This Privacy Policy explains how Ramly 888 collect, use, store, and protect your personal information when you use our online casino and Sports Betting platform at ramly888.click. This document applies to all registered members and visitors to our website. By registering or using our platform, you agree to this Privacy Policy.
Ramly 888 is an online entertainment platform offering live casino, slots, Sports Betting (Malaysia Super League, EPL), badminton, e-sports, and a wide range of other games for Malaysian users. As a responsible operator, we take our commitment to protecting the privacy of everyone who interacts with our platform seriously.
This Privacy Policy is drawn up in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. It applies to:
- All registered Ramly 888 members
- Visitors to ramly888.click who have not yet registered
- Anyone who contacts our customer support team
- Users who interact with our content on any device
Ramly 888 only collects data necessary to provide a safe, fair, and efficient service. The following are the categories of data we collect:
A. Data You Provide Directly
| Data Type | Example | Purpose |
|---|---|---|
| Identity | Full name, MyKad number | KYC verification & fraud prevention |
| Contact | Phone number, email | Account communications & OTP |
| Finance | EWallet account, bank name | Processing deposits & withdrawals |
| Security | Password (hashed), security questions | Account protection |
| Documents | MyKad copy (if requested) | Age & identity verification |
B. Automatically Collected Data
- Technical Data: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent, buttons clicked
- Gaming Data: Betting history, wins, losses (for active accounts only)
- Transaction Data: Deposit and withdrawal history via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX
- Cookie Data: Language preferences, login sessions (further details in Section 7)
Every piece of data we collect has a clear and legitimate purpose. We use your personal data for the following:
- Account Management: Creating, verifying, and maintaining your member account at Ramly 888.
- Transaction Processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks) and handling withdrawals securely and accurately.
- Customer Support: Addressing enquiries, resolving complaints, and providing 24/7 technical support in Bahasa Malaysia.
- Platform Security: Detecting and preventing fraud, money laundering, multiple account usage, and other unlawful activities.
- Product Enhancements: Analysing usage patterns to improve the player experience and introduce better new features.
- Legal Compliance: Meeting the reporting and record-keeping obligations required under Malaysian law.
- Service Communications: Sending important notifications regarding your account, transactions, or policy changes.
- Marketing (With Consent): Sending Ramly 888 promotions, bonuses, and special offers – only where you have given explicit consent.
Ramly 888 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is an absolute principle we do not compromise on.
However, there are limited circumstances under which we may share your data with certain parties:
- Trusted Service Providers: Payment processing companies (to facilitate deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX), licensed game providers (Pragmatic Play, Evolution Gaming, etc.), and cloud technology service providers that support our platform operations. All third parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
- Legal Obligations: Where required by court order, regulatory authority directive, or applicable Malaysian law.
- Fraud Prevention: With recognised financial crime prevention agencies where there is confirmed evidence of fraudulent activity or money laundering.
- Business Transfers: In the event of a company merger or acquisition, member data may be transferred to the new entity, which will continue operations under a privacy policy no less stringent than this one.
Ramly 888 invests seriously in cybersecurity infrastructure to ensure your personal and financial data remains protected at all times. The security measures we have implemented include:
- 256-bit SSL Encryption: All communications between your browser and our servers are encrypted using the same encryption standards employed by major Malaysian banking institutions such as Maybank and CIMB.
- Secure Password Storage: Your password is never stored in plain text. We use a strong cryptographic hashing algorithm (bcrypt) with a unique random salt for each password.
- Two-Factor Authentication (2FA): An OTP is sent to your registered phone number to verify every new login or significant financial transaction.
- 24/7 Monitoring: Our threat detection system monitors for unusual activity in real time, 24 hours a day, 7 days a week.
- Data Segregation: Financial data, identity data, and gaming data are stored in separate server partitions, physically and logically isolated from one another.
- Regular Security Audits: Our platform undergoes regular independent penetration testing and security audits.
- Strict Access Controls: Only Ramly 888 staff with a legitimate business need are permitted to access members' personal data, and every access is automatically logged.
Ramly 888 does not retain your personal data for longer than necessary. The following are our general data retention guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing service operations |
| Financial Transaction Data | 7 years after transaction | Tax & legal compliance requirements |
| Game Records | 3 years from the date of play | Dispute resolution & audit |
| Communication Logs | 2 years | Customer support reference |
| Closed Account Data | 5 years after closure | Fraud prevention & legal compliance |
| Cookie Data | Up to 13 months (deletable) | Platform technical functions |
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked back to you.
Ramly 888 uses cookies and similar tracking technologies to keep our platform running smoothly and to deliver a more personalised experience. The types of cookies we use are as follows:
You can manage your cookie settings through your browser. Please note that disabling essential cookies may affect the functionality of the Ramly 888 platform. For guidance on managing cookies by browser type, please contact our support team.
Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
Ramly 888 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we discover that personal data belonging to an individual under the age of 18 has been collected without valid parental or guardian consent, we will take immediate steps to:
- Closing the account in question immediately
- Deleting all related data from our systems within 72 hours
- Returning any outstanding financial balance to the original source
- Reporting incidents to the relevant authorities where necessary
Ramly 888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material amendments are made:
- A prominent notice will be displayed on the platform's main page for at least 14 days before the amendment takes effect
- Active members will be notified via email or in-account notification
- The "Updated" date at the top of this policy will be revised
- Previous versions of this policy will be retained and can be requested through customer support
Continued use of the Ramly 888 platform after the effective date of any amendment constitutes acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account before the amendment takes effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact Ramly 888's Data Protection Officer through the following channels: